The Nigeria Customer Experience Management Conference is the prestigious annual conference and awards that celebrate service excellence in Nigeria, by recognizing companies that deliver effective and exceptional customer service, it also aim to raise the standard of customer experience in Nigeria and encourage companies to go beyond paying lip service to customers. Companies are accessed based on their customer service practices in a process that includes customer feedback(Nomination), review of staff and management process that relate to customer service, and lastly the Nigeria Mystery Shoppers Provider(NMSP) www.mysteryshoppers.org.ng, Most importantly Nigeria Customer Experience management conference is designed to encourage companies to better their own performances as opposed to competition.

Customer service awards limited helps organization to listen to the voice of their customers by conducting an independent assessment of quality customer experience.